You can follow the current status of your order via chat. Click Chat with us under Track Order, you can enter your order information such as order number and email.

Orders are sent to our logistics as soon as we receive them. They run off and get your package ready for dispatch as quickly as possible. Unfortunately, it is impossible to stop the ordering process.

No, unfortunately subsequent changes are not possible. Alternatively, you can place another order and return the wrong order.

Our internal processes are set up in such a way that we can ship your order as quickly as possible. Unfortunately, for this reason, we can no longer make any changes to the order once it has been received.

We are very sorry! Please contact customer service directly so that we can find a solution together.

Mistakes are human and can also happen in production. Please contact customer service directly.

Yes. We treat your data and information with the utmost care and protect it from unauthorized access. You can find more detailed information in our data protection declaration.

We want to make shopping as convenient as possible for you. You can pay with TWINT, Paypal, Apple Pay, Google Pay, Mastercard, Mastro, Visa, American Express, UnionPay and Shop Pay. (Companies and institutes can also order on account.)

Thus, the reminder is no longer to be considered by you and has crossed with your payment receipt.

Processing returns can take up to 1-2 weeks. We will inform you as soon as your return has been processed.

We will send the refund to the account/payment method you used to pay for the order. Make sure that you have registered your return with us.

Just go to skullstore.ch and click on the search field in the upper right corner. Type gift card, select the item, and then select the value you want the gift card to be. Then you proceed as with a conventional purchase at Skullstore. Since we are a paper-free company, you will receive the gift card by email. You can easily add the voucher to your Apple Wallet so that it does not get lost.

First put your items in the shopping cart. Then go to the shopping cart, accept the terms and conditions and click on "Complete order". Now you can enter the code of your gift card on the right side.

The gift card is valid indefinitely and has no expiry date.

As gift cards are considered a form of payment, we cannot exchange them.

Yes, the amount on your gift card is the same for us as any other means of payment, so one does not exclude the other.

Our products are produced in Switzerland and Germany. (Part of the casts are imported from the USA and South Africa)

Contact us and we will notify you as soon as the item is available again.